Commitments

Quality and service commitments
to our customers

Driven by technical challenges, with the expansion of our industrial infrastructures abroad and the increasing number of our local sales offices, we are well-placed to stay closely tuned to customers' expectations. Our Company is built on foundations of essential values that serve as the cornerstone to our aim of achieving a strong, sustainable, harmonious and profitable growth. These values constitute the Company’s past and future charter.

relationship
Excellence technologique

Growing together

Our goal is to become the partner of choice of our OEM customers for their machine power transmissions thanks to our hydrostatic circuit knowledge and our expertise in turnkey projects.

Proximity to our customers is paramount in properly understanding their needs and in taking an active role in differentiating their production machines. It means we must have a worldwide presence. Our range of products and transmission systems are designed, sold and manufactured by our locally based teams operating as a network with the same standards, quality and commitment everywhere.

Our vision is that of a company which is successful, proud of its values and sustainable over the long-term, where there is a balance between the interests of the various stakeholders (customers, shareholders, employees, suppliers, the environment).

Poclain Group provides added value to its customers not only through its products but also by the skills of the men and women in the company , their commitment and adherence to our culture of innovation.

customer satisfaction
Customer satisfaction is at the heart of our Quality approach

Group quality policy

Poclain must be and remain a world-class company known for its products, processes and organizations, on the way to fulfilling its vision. Consequently we must:

  • Design, sell, make and deliver products, systems and services meeting our Customer requirements and compliant with the standards of the industries we serve;
  • Constantly analyze, improve and manage our working practices for global efficiency;
  • Optimize our organizations in a worldwide network and in synergy.

To help us achieve these objectives, a Quality Excellence Plan is implemented as a part of our strategy. It involves all company actors and requires them to systematically apply a set of simple principles. The goal is to anticipate potential risks as early as possible in our workflows and to move towards zero defects. This way, we will achieve significant, sustainable performance together, for our Customers and all our stakeholders.

Operation

Operational excellence

First and foremost, we focus on quality, health, safety and the environment throughout our international sites.

Our group has been ISO 9001 certified globally for many years, according to the ISO/TS 16949 referential. The sites serving the automotive industry have obtained or currently seek the ISO/TS certification. In addition, each of our manufacturing entities is committed to adopt a management-through-quality system with the goal of achieving the ISO 14001 and OHSAS 18001 certifications by 2020.

Finally, Poclain’s group also strives to implement actions to promote greater environmental accountability and to encourage the development and deployment of environmentally-friendly technologies.

Our range of services

Our range of services

Beyond the supply of components and systems, Poclain’s group is committed to a pro-active dialogue and skill sharing with its clients and partners. From vehicle design to maintenance and aftermarket, our teams of experts offer a wide range of additional services throughout the life cycle of their machines:

  • Product selection
  • Adaptation of components and software
  • Technical documentation for design and installation
  • Commissionning and testing of prototype products and vehicles
  • Application approvals and on site troubleshooting
  • Supply of catalogue and specific spare parts
  • Component repairs
  • Technical training sessions on hydraulic components and systems